Frequently Asked Questions

About A.B.C CARS PTY LTD

What is A.B.C CARS?

A.B.C CARS PTY LTD is Australia’s trusted digital marketplace for premium pre-owned vehicles and machinery. We’ve simplified the buying process, bringing quality pre-owned assets directly to your doorstep.

Why choose A.B.C CARS?

We’re transforming the way Australians buy pre-owned vehicles and machinery. Here’s what sets us apart:

• 100% Online Experience: Browse our full inventory, complete your purchase, and arrange delivery without leaving home
• Extensive Selection: From luxury vehicles to commercial machinery, caravans to motorcycles, all carefully curated and certified
• Insurance Sorted: Your insurance policy is arranged and active before delivery
• Registration Handled: We take care of all paperwork and registration so you don’t have to
• Nationwide Delivery: Professional delivery anywhere in Australia from just $550 (inc. GST)
• Protected Purchase: Every vehicle includes a 6-month warranty and our 14-day satisfaction guarantee

How can I contact A.B.C CARS?

Reach us directly at sales@abcvehiclegroup.com, our official and secure communication channel. If you receive any suspicious emails claiming to be from us, please verify with us directly.

Quality & Certification

How do you select your vehicles and machinery?

Every vehicle and piece of machinery in our inventory passes through a rigorous multi-stage inspection process. We hand-pick each unit to ensure it meets our premium quality standards before listing.

Where does your inventory come from?

We source from Australia’s most trusted suppliers: carefully selected private sellers, reputable rental fleets, government agencies, and established business fleet owners.

Do you sell accident-damaged vehicles?

Absolutely not. Any vehicle with significant damage or mechanical issues is immediately excluded from our inventory. Every unit must pass our comprehensive inspection before qualification.

What does “certified” mean?

Certified means thoroughly inspected and approved. Our technicians examine:

• Undercarriage and chassis integrity
• Complete drivetrain and engine components
• Suspension and steering systems
• All electronic systems and features

Every certified unit comes with verified documentation and is ready for immediate registration.

What are the benefits of buying certified?

• Premium Standards: Our vehicles exceed standard Australian compliance requirements
• Warranty Coverage: Complimentary 6-month/10,000km warranty included
• 14-Day Trial Period: Test drive with confidence; return for a full refund if not satisfied
• Document Verification: All paperwork authenticated and accuracy-checked
• Expert Support: Personal assistance from selection through to delivery
• Secure Transactions: Protected payments and professionally handled ownership transfers

Ordering Process

How do I place an order?

Simple! Once you’ve found your ideal vehicle or machinery:

1. Contact us to reserve it
2. Complete verification and payment
3. We’ll prepare your unit for delivery

Can I inspect the vehicle before buying?

While we operate primarily as a delivery-focused dealership, we understand you may want to see your purchase first. Inspections can be arranged at our facility after placing a 10% refundable reservation deposit. If you decide not to proceed after viewing, your deposit is fully refunded.

Is test driving available?

Yes! Our 14-day trial period includes up to 100km of test driving. Take it on your daily commute, weekend drives, or wherever you need to go. Not completely satisfied? Return it with no questions asked. The vehicle must be returned in the same condition as received, excluding normal wear and tear from responsible use.

Can I cancel my order?

Yes, absolutely. Contact us to request a cancellation form. Orders can be canceled at any time without penalty. If payment has been processed, you’ll receive a complete refund.

Payment

What payment methods do you accept?

We accept secure bank transfers. Once your payment is verified, we’ll send email confirmation and begin preparing your delivery.

What’s included in the purchase price?

Every purchase includes:

• 6-month warranty coverage
• 14-day satisfaction guarantee
• Dedicated customer support throughout your ownership

Are prices negotiable?

No. We maintain fixed, transparent pricing to ensure fairness and simplicity for every customer. The price you see is the price you pay. No games, no haggling.

Delivery

Where do you deliver?

Everywhere in Australia. Your vehicle or machinery is delivered directly to your home, business, or preferred address nationwide.

How much does delivery cost?

Delivery starts from just $550 (inc. GST). We’re committed to providing safe, reliable, and affordable transport across Australia.

What happens on delivery day?

Our professional Delivery Associate will:

• Verify your identification
• Provide all keys and documentation
• Obtain your signature confirming receipt
• Answer any immediate questions

What documents will I receive?

You’ll receive a complete package including:

• All spare keys
• Sales Agreement
• Tax Invoice
• Registration Certificate
• Warranty Booklet
• Insurance Certificate

Registration & Ownership Transfer

How does registration work?

We handle the entire registration process for you. In some jurisdictions, your personal attendance may be required. If so, we’ll notify you well in advance and guide you through the simple steps.

Are there fees for ownership transfer?

Yes. Standard government registration fees and service charges apply when transferring the vehicle into your name. These vary by state and vehicle type.

Still have questions? Contact us at sales@abcvehiclegroup.com. We’re here to help!